| Learning Assessment
Program 1 |
| 1. |
Customer Service |
Conclusion by Reasoning |
| 2. |
CSRs' Office Skills |
Sequencing-Alphabetically/Word Meaning/Spelling |
| 3. |
Serving Customers as
a Librarian |
Conclusion by Deduction |
| 4. |
Serving Customers as
a Sales Clerk |
Charts/Whole Numbers/Percents/Decimals-Money |
| |
|
|
| Learning Assessment
Program 2 |
| 5. |
Serving Customers as
a Postal Worker |
Charts/Abbreviations/Comprehension-Critical/Whole
Numbers/Business Forms/Whole Numbers |
| 6. |
Serving Customers as
a Waiter/Waitress |
Conclusion by Reasoning/Memory/Charts |
| 7. |
Serving Customers as
a Dry Cleaner |
Charts/Whole Numbers/Decimals-money/Percents/Measurement-Time |
| 8. |
Serving Customers as
a Travel Agent |
Abbreviations/Time Zones/Measurement-Time/Military
Time |
| |
|
|
| Learning Assessment Program
3 |
| 9. |
Serving Customers as
a Bank Clerk |
Whole Numbers/Word Problems/Decimals-Money/Charts/Whole
Numbers/Percents/Word Meaning |
| 10. |
Serving Customers as
a Real Estate Agent |
Charts/Word Problems/Whole
Numbers/Decimals-Money/ Measurement-Distance/Fractions/Decimals/Areas/Whole
Numbers |
| 11. |
Serving Customers as
a Maintenance Mechanic |
Formulas/Word Problems/Measurement-Areas
and Lines/Fractions/ Decimals/Volume |
