| Learning Assessment
Program 1 |
| 1. |
Telemarketing |
Comprehension-Critical/Conclusion by Reasoning |
| 2. |
Is Telemarketing for
You? |
Conclusion by Reasoning |
| 3. |
The Teleservice Representative |
Tables/Charts/Graphs |
| 4. |
Scripts and Prompters |
Word Analysis/General Vocabulary |
| |
|
|
| Learning Assessment
Program 2 |
| 5. |
Enunciation and Word
Choice |
Word Choice |
| 6. |
Communicating With the
Customer |
Word Choice |
| 7. |
Telephone Etiquette |
Comprehension-Critical/Measurement - Time/Math-Word
Problems |
| 8. |
Scheduling Calls |
Listening - Literal/Measurement
- Time |
| |
|
|
| Learning Assessment Program
3 |
| 9. |
USPS Forms |
Decimals/Percentage/Averages/Whole Numbers |
| 10. |
COD |
Tables/Charts/Graphs/Decimals/Percents/Whole
Numbers |
| 11. |
ZIP Codes and Zones |
Formulas/Percents/Decimals/Technical Vocabulary |
| 12. |
Estimating Time |
Formulas/Decimals/Percentage/Whole Numbers/Fractions/
Averages/Word Problems |
